Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.ย 

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.ย 

To exercise your right of withdrawal, you must,ย 

heytimi GmbH, AuenstraรŸe 28 80469 Munich, phone number: +49 (0) 800-0009551, e-mail:

by means of a clear declaration (for example, a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory.

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.ย 

Consequences of revocation

If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the inexpensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.ย 

End of the cancellation policy

Cancellation policy and sample cancellation form as download form (pdf.)

Essential characteristics of the offered goods or services as well as the period of validity of limited offers can be found by the customer in the individual product descriptions.

The language available for the conclusion of the contract is exclusively German.

The statutory liability for defects shall apply.

Note on out-of-court online dispute resolution (so-called OS platform): The online platform of the EU Commission, which serves as a contact point for the out-of-court online resolution of disputes concerning obligations arising from contracts concluded online, can be accessed at the following link: Our e-mail address is:

Notice according to ยง 36 Consumer Dispute Settlement Act (VSBG): We are not legally obligated and also not willing to participate in a dispute settlement procedure before a consumer arbitration board.